Trend digest – Recharging your hotel's human resources

In any hospitality business, your human resources are more often than not your number one asset. Your team is on the front lines of guest experience, ...
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Three steps to a sterling online reputation for your restaurant

These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness or criticism on your restaurant for the ...
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Technology and the luxury guest experience: Interview with Arun Kumar

From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and ...
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Back to basics: What is a chatbot and does my hotel need one?

A chat what? While the term chatbot might still be a foreign term for some hotel owners, this technology is quickly gaining momentum in the hospitality and ...
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Trend digest – A guide to online advertising

These days, online advertising is often inescapable if you want your hotel to remain relevant and successful.
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6 Must-ask questions to consider before buying a PMS

Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re ...
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3 Innovative loyalty programs to be inspired by

With competition between hotel loyalty programs so fierce today, creativity and innovation are essential if you want to stand out and give your guests more ...
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Hotel valuations and online reputations: Interview with Nam Quach

Your online reputation won’t only affect your bookings – but your hotel’s value too. Nam Quach tells us how and provides some tips for hoteliers readying their ...
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Tour operators: it’s time to manage guest feedback online

As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This makes your marketing strategies essential, ...
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Trend digest – hotel loyalty programs in 2017

A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is ...
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