All of us in hospitality are hoping for a busy festive season to brighten up the rough patch that we’ve been through (and are still going through) recently. Whether they are good moments or not, hospitality professionals all over the world...
Consistently providing guests with excellent services during their stays is important, but hoteliers should also ensure guests have outstanding interactions throughout the booking journey, and use relevant tools to offer attractive...
As much as any other product or service, different hotel packages will always appeal more or less to different people. You may try to emulate your competitors that are enticing some of your prospective guests through their doors, but...
Your staff, and the interactions your guests have with them, can make or break your reputation, but hospitality businesses are struggling more than any other industry to fill vacancies. While we can’t summon you a sous chef or magic...
Hoteliers are hard-pressed to examine every practical tactic to rearrange their property, staff, and technology for the better. Making the best use of guest feedback data gives confidence to the decision makers within hospitality, and...
Slow travel is the “new” face of what many have come to know as sustainable travel, and it’s centered around mitigating some of the social and environmental costs that come with traditional (fast) travel.
The trend was gaining traction...
The past year and a bit forced being a ‘homebody’ onto millions of people, and through that period, a surge of digital content consumption and engagement manifested at unseen levels for most social media platforms. People literally escaped...
With over 1 billion reviews and traveller opinions on Tripadvisor, there’s still plenty of info for any travellers wanting to relieve their pent-up travel passion – and there are also plenty of examples of how (and how not) to respond to...
It’s getting harder for hotel marketers to show consumers who they can really trust online – most hotels now have well designed websites, decent booking packages, and even good reviews on reliable OTAs.
All of this comes at a time where ...
Ensuring you’re keeping an eye on the competition is a crucial part of hotel management – knowing where you stand out and where you need to work harder can inform many aspects of your operations, human resources, and marketing strategies.
