The art of an enriching guest experience [interview]
- 19/04/2018
- Interviews
From greeting visitors to his parents’ guesthouse at the age of 10, to making travellers staying at The Anam in Cam Ranh, Vietnam feel at home, Herbert ...
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How the Coaching Inn Group uses guest feedback tech to motivate ...
- 12/04/2018
- Case studies
With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced ...
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The anxious traveller — how you can help [checklist]
- 05/04/2018
- Guest experience
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost ...
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Trend Digest: Accessible hospitality for all
- 29/03/2018
- Trend Digests
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can ...
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TripAdvisor makes further changes to its algorithm in 2018
- 27/03/2018
- TripAdvisor
TripAdvisor is continually fine-tuning the way that its algorithm ranks accommodation, activities and restaurants in order to show travellers the most popular ...
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How to make the most of Facebook's ad audience targeting [slideshare]
- 22/03/2018
- Hotel marketing
If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they ...
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4 Ways that feedback can get your priorities straight
- 15/03/2018
- Feedback
Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take ...
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Hospitality technology in an international market [interview]
- 08/03/2018
- Interviews
With an impressive background in the hospitality technology field behind him, including positions on the boards of companies such as Blue Runner Solutions, ...
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5 Reasons why The Shed shouldn't scare you
- 01/03/2018
- TripAdvisor
When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that “TripAdvisor was a false reality”, he realised that he ...
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Trend Digest: Is VR a reality for hospitality?
- 22/02/2018
- Trend Digests
Virtual reality (VR) may have its roots firmly planted within the gaming realm, but the potential that it holds for the hospitality and tourism industries is ...
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