Trend digest: 5 hotels taking guest experience to the extreme
- Guest experience
Experiential travel is what the modern guest is after. Very often, to satisfy your clientele’s wanderlust and exceed expectations, your hotel needs to provide ...READ MORE
How smart hotel marketers get the most out of guest feedback and ...
Everyone and their aunt can do marketing. All you need is a Facebook account, right? Maybe throw a tweet or two in there as well, and you’re good to go! What ...READ MORE
A roadmap to hotel technology: Interview with Robert Holland
Technology never stands still, and keeping a finger on the pulse of the latest trends can be a daunting task. And yet, it’s a task that Robert Holland embraces ...READ MORE
The big list of mobile marketing stats every hotelier should know
- Hotel marketing
Remember the days back when mobile phones were nothing more than keypads for calling? These days, even the most basic mobile devices come with WiFi, and 44% of ...READ MORE
Trend digest: Calling a truce in the battle for bookings
- Direct bookings
The battle between hotels and online travel agents (OTAs) is well underway. To travellers, the two sides might seem like peas in a pod, working together to ...READ MORE
Keep your edge online and off: how top UK hotel operator uses guest ...
- Best practices
When the Coaching Inn Group set its sights on being the best independent operator of regional hotels in the country, the group's leadership knew that they ...READ MORE
Why you should never block a bad review (and what to do instead)
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh criticisms of unhappy guests erode at ...READ MORE
The blurring of lines between hotels and serviced apartments: ...
- Guest experience
The hospitality industry is quickly expanding to include a number of niche sectors, from the traditional boutique hotel to serviced apartments and everything ...READ MORE