Connecting in social distancing: the new customer service in hotels
- 07/05/2020
- Guest experience
Drawing on both her hands-on industry experience as a hotel manager, and her knowledge gained in her role at Asksuit, Paula Carreirão offers her take on what the new normal in ...
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5 direct booking hacks hotels can look into for after lockdown
- 23/04/2020
- Hotel marketing
With tough times ahead for the hospitality industry, every penny counts. Use these five clever tips to get more direct bookings and spend less on OTA commissions.
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Sink or swim: navigating the Covid-19 crisis and preparing for the future
- 02/04/2020
- Hotel marketing
Great insights from many industry leaders on how and what to do now to prepare for the coming change in the market.
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An insider look at the UK hospitality industry amid a crisis [interview]
- 19/03/2020
- Best practices
We speak with a UK hotel's general manager about what he has been doing to weather the COVID-19 pandemic while his doors remain open
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How top hoteliers keep great staff happy [interview]
- 05/03/2020
- Guest experience
With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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Understanding guest experience with GuestRevu
- 06/02/2020
- Guest experience
Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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Will you survive a week as GM at the Langdon hotel? [An adventure quiz]
- 23/01/2020
- Guest experience
Some days the life of a hotel manager can feel more like a choose your own adventure story... Will you survive a week at the Langdon?
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GuestRevu wins two categories in prestigious HotelTechAwards 2020
- 08/01/2020
- Reputation
Reviews from hoteliers have seen GuestRevu win Best Reputation Management Software and Best Guest Survey Provider in 2020's prestigious HotelTechAwards.
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What can hoteliers expect 2020 to hold?
- 19/12/2019
- Best practices
You don’t have to have a crystal ball to look into the future that 2020 holds for the hospitality industry.
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How staff can actively promote your business (without breaking the ...
- 12/12/2019
- TripAdvisor
When you’ve got the right team behind you, it’s only natural for them to want to promote your business in any way that they can
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