Well what a year 2020 has been – an emotional rollercoaster ride that most of us never want to get on again. Through adversity we have seen our amazing hospitality industry come together and innovate in many different ways under the...
The volatile nature of the COVID-19 era has been harsh on people, businesses, travel and hospitality. New lockdown restrictions are being implemented in the UK and Europe in light of the resurgence of the virus, which have dismayed so many...
Whether you’ve put new health and safety measures in place to ensure your guests and staff don't spread COVID-19, or done so merely to appease the government and placate dramatic guests, there have probably been some changes made at your...
Hoteliers have been turning their attention to personalisation and communication with guests for some time, but since the advent of COVID, this has become even more of a hot topic, with hoteliers looking for effective ways to have...
The hospitality world has suffered much more from the COVID-19 lockdown efforts than most. Frustratingly, businesses that managed to survive during the roughest months (far easier said than done) don’t get the luxury of smooth sailing just...
If there's one thing COVID has taught the hospitality industry, it's that we can't take guests for granted. As our varied, passionate, and resilient industry begins to rebound, every touchpoint, interaction, visit and guest will matter...
If you’ve been working in the hospitality industry before and during COVID-19, chances are you have a fantastic sense of humour, a tonne of patience and the best back up fake smile for those special kinds of guests. At least now that...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
In a time when every guest and every penny matters more than it ever has for hoteliers, GuestRevu and For-Sight understand the need to make the most of and nurture both. The two companies have created a new integration that brings two...
As we slowly start to emerge from our houses, and businesses start to reopen around the world, things do not seem to be the same and life can appear very different from the one we said goodbye to before lockdown. Although I think we would...
