GuestRevu Blog

WTM Africa has always been an important date on the hospitality calendar, but this year’s event felt especially significant.

The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry...

For this special episode of Back of House Banter, we reunited four industry experts to revisit a popular panel discussion they did at WTM Africa about AI in the hospitality industry. The experts had a candid conversation about the...

The second quarter of 2024 was action-packed for the GuestRevu team! We attended key industry events on two continents, all offering valuable opportunities to connect with new and existing partners, catch up with hoteliers, and gain...

In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. In this four-part episode, Daniel Thompson shares his remarkable...

In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. Joining Amy in this five-part series is Paula Carreirão, an...

In Back of House Banter, GuestRevu's Amy Branford chats with leading hoteliers and other hospitality industry leaders about their careers, life lessons, and aspirations. This four-part series is all about Liutauras “LV” Vaitkevicius'...

Hoteliers have been turning their attention to personalisation and communication with guests for some time, but since the advent of COVID, this has become even more of a hot topic, with hoteliers looking for effective ways to have...

We are all in uncharted water and with an unclear timeline on when our industry will get back to anything near normal. But, when it does, return – and it will – we want to be prepared.