European Winners of the 2024 GuestRevu GREAT Awards Announced at Tapa Tapa Wine Bar in a Celebratory Evening Coinciding with WTM London.
Tonight, the European and Americas & APAC winners of the 2024 GuestRevu GREAT Awards were revealed in a lively celebration at Tapa Tapa Wine Bar, coinciding with the bustling atmosphere of WTM London. In collaboration with our sponsors Hop, HOSPA, and Stenden University South Africa, the event brought together hoteliers, industry leaders, and hospitality innovators from across the world.
The 2024 GuestRevu GREAT Awards, which celebrate hotels that provide exceptional guest experience (and get the reviews to prove it), saw over 700 entrants from 55 countries. With more than 75,000 guest reviews analysed, the awards leveraged the free version of GuestRevu’s award-winning reputation management product, GuestRevu LITE, to collect and examine data from Google (24.5% of the total), TripAdvisor (13.8%), and Booking.com (61.7%). Entrants who met the review threshold averaged an impressive score of 87%, with shortlisted properties pushing into the 90% range – a testament to the exceptional dedication of these hoteliers.
Dr Wouter Hensens, Executive Dean at Stenden South Africa and a respected authority in hospitality management and data science oversaw the data analysis. His expertise ensured that the awards’ rigorous standards were maintained, resulting in objective insights that highlighted the achievements of this year’s winners.
The evening’s programme included a special industry panel featuring Sharon Smith, COO at Hop Software; Chris Alexandre, CEO and founder of GuestRevu; Dr Wouter Hensens; and Jane Pendlebury, CEO at HOSPA. Together, they discussed the awards results and shared practical insights on managing online reputations and enhancing guest experiences. Their perspectives underscored the vital role of reputation in today’s hospitality landscape, offering actionable strategies for hoteliers to elevate their guest interactions and loyalty.
2024 GREAT Awards Winners
GREATest < 50 Rooms in America & APAC
Craigleith Manor Bed and Breakfast
GREATest 50+ Rooms in America & APAC
FUGO Hotel Banjarmasin
GREATest Food & Beverage Establishment in Europe
The Plough & Flail
GREATest Service in Europe
L'oscar London
GREATest Room Quality in Europe
Belmore Court & Motel
GREATest Cleanliness in Europe
L'oscar London
GREATest <20 Rooms in Europe
Haven Cottage Bed & Breakfast
GREATest 20 - 49 Rooms in Europe
L'oscar London
GREATest 50 - 99 Rooms in Europe
Kronwell Brasov Hotel
GREATest 100+ Rooms in Europe
Qosmo Brasov Hotel
The GuestRevu GREAT Awards not only celebrate accomplishments but also inspire the industry to reach for new heights of excellence. It's a platform that acknowledges the efforts of those who go over and above, setting a shining example for others in the hospitality industry.
“As we celebrate the conclusion of this wonderful event, we extend our heartfelt congratulations to all the winners and express our gratitude to everyone who made the GuestRevu GREAT Awards a resounding success!” said Chris Alexandre.
As the European winners accepted their awards, excitement is building for the upcoming Cape Town ceremony in January which will showcase the African winners and celebrate hospitality excellence across the continent.
For further details on the awards, please visit the GuestRevu GREAT Awards website.
About GuestRevu
GuestRevu helps hospitality professionals to listen to, learn from and earn from their guests by enabling them to leverage the power of their guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give hospitality professionals award-winning tools that they can use every day to develop a guest-centric culture, optimise their guest experience, and the running of their business and, ultimately, drive revenue using online surveys and reputation management. GuestRevu offers local support in South Africa and the United Kingdom and is a Tripadvisor Platinum Review Collection Partner.
About Stenden University
Stenden South Africa is a Private Higher Education Institution and an international campus of NHL Stenden University of Applied Sciences in The Netherlands. It has built a reputation for offering premium higher education to the African market and being a strong catalyst to its surrounding communities whilst providing internationalisation opportunities for hundreds of European students annually. Its BCom Hospitality Management programme enjoys benchmark status on the African continent whereas its BBA Disaster Relief Management has opened a unique pathway to feed the Disaster Management sector with much-needed professionals who can hit the ground running. Stenden South Africa’s credo of Unleashing Potential is visible in the exceptional career paths of its graduates.
About HOSPA
HOSPA is the association helping hospitality's specialist leaders to develop their careers and network, as well as keep up to date with industry trends and developments. HOSPA offers a wide and growing range of opportunities for members, from networking meetings and webinars which address specific topics to extensive professional development programmes and the latest industry data disseminated through a variety of mediums.
About Hop
Hop is a cloud-based property management solution for the hospitality industry, including independent hotels, hotel groups and self-catering accommodation and provides solutions globally, Hop offers a Channel Manager, commission FREE Booking Engine, Property Management tools such as a Housekeeping module, real-time Revenue Management, Event Management, CRM and many other hospitality service integrations such as Epos, Locks, TV's and Accounting Software.
