GuestRevu Blog

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel's Sales Manager at the time and now the GM,...

When the Coaching Inn Group set its sights on being the best independent operator of regional hotels in the country, the group's leadership knew that they needed to be managing the online reputations and guest experience of their inns and...