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Specialising in customer experience, operations, and getting things done with excellence, Suzie knows all too well the importance of guest experience, having studied and worked in the hospitality industry for over 10 years.
Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty, not only with the guest who took the time to give you feedback, but (in the case...
As we slowly start to emerge from our houses, and businesses start to reopen around the world, things do not seem to be the same and life can appear very different from the one we said goodbye to before lockdown. Although I think we would...