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Paula Carreirão is Content Marketing Lead at GuestRevu. Having worked as a hotelier for several years, she now enjoys writing about hospitality and the benefits of technology and artificial intelligence in the hotel industry.
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A curious click on your website, the specific room type a guest has chosen, a recurring order in your restaurant, or a detailed online review — every interaction is an opportunity to collect guest data. Every touchpoint becomes a piece of...
Every guest is unique, and every experience is unique. But is there a common thread in providing a great guest experience, regardless of the hotel's specifications?
Just when you thought you had SEO figured out, here comes AI travel search and shuffles hotel discovery all over again. Traditional search rankings still matter, but AI-powered answer engines and generative platforms are changing how...
We’re delighted to share that GuestRevu has been selected as a preferred guest feedback and reputation management provider for The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, with more than 425...
Hotels worldwide are invited to compete in the 2026 GuestRevu GREAT Awards. Entries are open from the 1st to the 30th of June.
With fresh conversations, stronger connections and a sharper focus on where hospitality is heading, Africa’s Travel Indaba 2026 once again proved why it remains one of the most important events on Africa’s tourism calendar.
In the latest episode of Back of House Banter, Amy Branford sits down with Adam Hamadache, CEO of Formula Digital, to unpack the ways generative AI is reshaping hotel discovery. Beyond the changes in how your guests search, this...
You get home after a busy day. Relaxed on the sofa, all you need now is to find a good movie. Fortunately, the streaming service suggests the perfect movie for you. Amazing! But was it just luck that you found that movie?
That personalised...
‘Thank you for your feedback’ is easy to say.But when a guest takes the time to complete a survey, they’re giving you something far more valuable than a polite response can cover. They are giving you their time, their experience, and their...
This article was contributed by Paula Carreirão, content writer and hospitality expert at Asksuite – winner of the Best Website Live Chat Tool in the 2020 HotelTechAwards
The COVID-19 pandemic has changed the way we live and interact...