Keep your edge online and off: how top UK hotel operator uses guest ...

The Coaching Inn Group has used feedback technology to effect positive changes in online reputation management procedures in their properties throughout the UK.
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Why you should never block a bad review (and what to do instead)

Attempting to stifle or censor criticism online can do irreparable damage to your hotel's reputation. Instead, use reviews to improve your business and image.
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Three steps to a sterling online reputation for your restaurant

Today, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness or criticism on your restaurant for all to see.
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Hotel valuations and online reputations: Interview with Nam Quach

Your online reputation won’t only affect your bookings – but your hotel’s value too. Nam Quach tells us how and provides some tips for hoteliers.
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Tour operators: it’s time to manage guest feedback online

As a tour operator, you sell “once in a lifetime” experiences to travellers. This makes your marketing strategies and managing your online reviews essential.
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Trend digest – guest personalisation in the hotel industry

Businesses cannot hide behind excuses not to create memorable and unique experiences for travellers. We round up a few personalisation trends to keep in mind...
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The guests have spoken as the 2017 BoHo Awards winners are announced

The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners...
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Where Guest Engagement and Technology Meet For Boutique Hotels

Even boutique hotel guests looking for hands-on, unique experiences have come to expect the speed and convenience that modern technology provides.
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Shop like a traveller: keeping on top of your hotel's online image

How can you ensure that the image that a prospective guest gleans of your hotel from your online presence is a positive and accurate one?
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Responding to TripAdvisor hotel reviews – the good, the bad, and the ugly

When responding to reviews, some hotel managers hit the nail on the head, and others miss the mark catastrophically. Here, we discuss some real world examples.
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