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Many hoteliers believe that having a perfect website is the golden ticket to a spike in direct bookings, and while it’s true that your hotel’s website design and content needs to be on point, there are additional steps you need to take to...
Hoteliers’ business acumen is supported by the tech tools they use to capitalise on guest feedback, and the data collected by those automated solutions helps hoteliers discover strategic opportunities that benefit guest experiences and...
Providing indelible hotel experiences stems from being tuned in to the guests’ perspective at every stage of the booking journey. Emails play a vital part in nurturing connections with past, current and prospective guests - but when it...
Working remotely has swiftly become more commonplace – 56% of U.S workforce is doing it – and while for most people this means working from home, some have realised this can mean working from anywhere.
However you look at love, and no matter what your love language is, travelling together is one of the ultimate indulgences and milestones that those who are in romantic relationships look forward to.
New research has shown that reviews are the third most important factor for guests when booking accommodation, after price and location. But the ways guests interact with online reviews is in more flux than ever, both reflecting and...
Consistently providing guests with excellent services during their stays is important, but hoteliers should also ensure guests have outstanding interactions throughout the booking journey, and use relevant tools to offer attractive...
Slow travel is the “new” face of what many have come to know as sustainable travel, and it’s centered around mitigating some of the social and environmental costs that come with traditional (fast) travel.
The trend was gaining traction...
The past year and a bit forced being a ‘homebody’ onto millions of people, and through that period, a surge of digital content consumption and engagement manifested at unseen levels for most social media platforms. People literally escaped...
With over 1 billion reviews and traveller opinions on Tripadvisor, there’s still plenty of info for any travellers wanting to relieve their pent-up travel passion – and there are also plenty of examples of how (and how not) to respond to...