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With around 10 years hospitality management and marketing experience, Lisa has an intimate knowledge of the hospitality industry. She is dedicated to keeping up to date with industry trends and providing useful and relevant information for hoteliers.
You only have to have been working in the hospitality industry for a very short time before you have a hilarious dinner time story to tell. Usually it’s something a guest has said or done, or something that has gone completely wrong from...
Research has shown that responding to online reviews, especially negative ones, increases the trust prospective customers have in your hotel, making them more likely to believe that you care about your guests.