5 Pre-stay communication techniques to help improve your guest experience

We’ve outlined five quick and effective strategies you can use to communicate with your guests before they arrive to improve the quality of their stay.
READ MORE

How hotels can benefit from the growing interest in wellness tourism

Modern travellers are looking to extend their wellness routines into all aspects of their lives, including their holidays. How can you capitalise on this trend?
READ MORE

Trend digest: modern revenue management

A digest of some of the top revenue management resources published recently that will help you decide what revenue management should mean for your hotel.
READ MORE

Top hotel marketing trends for 2017

Another year, and with it, more rapidly evolving marketing trends for hoteliers and managers to consider as we head into 2017.
READ MORE

Taking the first steps toward personalisation in your hotel

Industry leaders are all saying it’s time to 'personalise' the guest experience, but what does this actually mean? And where and how do you start?
READ MORE

Why measuring guest feedback is essential for hotel groups

As your locations diversify and your business grows, so you need more sophisticated and powerful tools to help you manage your various properties.
READ MORE

How to win bookings based on Google’s ‘Traveler's Road to Decision’

Hoteliers shouldn't just advertise hotels; they should be a helpful source of information that travellers need throughout their travel decision making process.
READ MORE

Tapping into the market of bleisure travellers

There is a growing contingent of business travellers who choose to combine work and play when they go away. How do you attract these 'bleisure' travellers?
READ MORE

The secret to an engaging online guest questionnaire

A well-designed questionnaire can give you invaluable insight into the general guest experience and overall quality of your hotel.
READ MORE

Three ways to use your competitive intelligence (and make the most of your ...

The online world is a great place for hoteliers to gather intelligence on their competition, but what do you do with it once you have it? Here are 3 ideas ...
READ MORE

Download

No thanks

Downloads library

Check out our downloadable ebooks and guides!

Email-Marketing-Mistakes-That-Could-Cost-Your-Hotel-Bookings
How-People-Do-Travel-Related-Web-Browsing
Visit library