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“The Five Love Languages: How to Express Heartfelt Commitment to Your Mate” was written in the 90s and we are still talking about it almost 30 years later. What does this have to do with hospitality, you ask? Everything.
Mental health is an important issue for me as it has touched my friends, family, co-workers and myself over the years. It has been a tough 11 months for even the most positive of people, and even I have been feeling the darkness creep in...
The hospitality world has suffered much more from the COVID-19 lockdown efforts than most. Frustratingly, businesses that managed to survive during the roughest months (far easier said than done) don’t get the luxury of smooth sailing just...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
Please note: This interview was conducted on 17 March 2020. Given the nature of the pandemic, information is changing on a daily basis. None of the content of this interview constitutes legal, medical or financial advice.
The hospitality...
Many of the moving parts that make up a hotel general manager’s job revolve around making sure that their guests are satisfied and their expectations are met, or preferably exceeded. Choosing the right team can go a long way to easing the...
Depending on who you ask, the future is somewhere between impossible and very difficult to predict, but you don’t have to have a crystal ball to look into what 2020 holds for the hospitality industry.
Some people love them, others detest even the thought of them, but whichever side of the fence you sit on, there can be no denying that communal spaces are gaining in both popularity and profitability.
Gone are the days of pen and paper review cards, manually entering guest data and an entire IT team on-hand to deal with any technical PMS issues (well, those days are disappearing quickly at any rate). But even as modern hospitality...
Over the last few months, and especially the past few weeks, sustainability and saving our planet has been a huge focus worldwide. We have seen Greta Thunberg talking to UN leaders and no matter what you think about her, it’s clear she has...