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Your staff, and the interactions your guests have with them, can make or break your reputation, but hospitality businesses are struggling more than any other industry to fill vacancies. While we can’t summon you a sous chef or magic...
Hoteliers are hard-pressed to examine every practical tactic to rearrange their property, staff, and technology for the better. Making the best use of guest feedback data gives confidence to the decision makers within hospitality, and...
The past year and a bit forced being a ‘homebody’ onto millions of people, and through that period, a surge of digital content consumption and engagement manifested at unseen levels for most social media platforms. People literally escaped...
With over 1 billion reviews and traveller opinions on Tripadvisor, there’s still plenty of info for any travellers wanting to relieve their pent-up travel passion – and there are also plenty of examples of how (and how not) to respond to...
It’s getting harder for hotel marketers to show consumers who they can really trust online – most hotels now have well designed websites, decent booking packages, and even good reviews on reliable OTAs.
All of this comes at a time where ...
Ensuring you’re keeping an eye on the competition is a crucial part of hotel management – knowing where you stand out and where you need to work harder can inform many aspects of your operations, human resources, and marketing strategies.
GuestRevu is always adapting and enhancing with the right companies to provide a world class guest feedback and online reputation management solution for the hospitality industry.
At GuestRevu we are very proud of our Platinum Partnership...
They say the only constant in life is change, and the past year-and-a-bit has demonstrated this pretty effectively. In the face of all this change, we thought it would be helpful to take a look at the guest feedback data from the first...
Few industries have suffered throughout the COVID-19 pandemic quite like hospitality.
The erratic nature of job security brought about by the pandemic is a harsh reality that no hotelier could have foreseen the extent of – until we were all knee-deep in it. According to BigHospitality, COVID-19 resulted in at least 660 000...