The old ideas behind new technologies [Infographic]

The way that travellers connect with those around them is constantly evolving, and so is the way that your hotel can connect with them.
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Keep your edge online and off: how top UK hotel operator uses guest ...

The Coaching Inn Group has used feedback technology to effect positive changes in online reputation management procedures in their properties throughout the UK.
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Why you should never block a bad review (and what to do instead)

Attempting to stifle or censor criticism online can do irreparable damage to your hotel's reputation. Instead, use reviews to improve your business and image.
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Trend digest: 2017’s top social media advice

From taking advantage of new features, to shifting focus from hotel amenities to guest experiences, we look at top social media lessons for 2017.
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Are you keeping your guests' personal data safe? Interview with Alan D. ...

We chatted with Alan Meneghetti to get the expert's opinion on how hoteliers can ensure they are treating their guest data with the care it deserves.
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Trend digest – Recharging your hotel's human resources

In any hospitality business, your human resources are more often than not your number one asset. Here are a few of the top trends in hospitality HR.
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6 Must-ask questions to consider before buying a PMS

Is your hotel's property management system helping or hindering your hotel’s growth? As technology drives innovation, it may be time to ask the hard questions.
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Forget the app (for now) and focus on making your website mobile friendly

While apps definitely have their place, for smaller or independent travel brands your first priority should be making sure your website is mobile-friendly.
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Shop like a traveller: keeping on top of your hotel's online image

How can you ensure that the image that a prospective guest gleans of your hotel from your online presence is a positive and accurate one?
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The pros and cons of texting your guests

Instant messaging can be a great way to communicate with your guests and improve guest experience, but would it work in your hotel?
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