Manage negative guest reviews with the 3 Rs

In a previous article we talked about the importance of TripAdvisor rankings, and why, for your brand’s sake, you need to take reviews very seriously. Not ...
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How your TripAdvisor ranking is calculated (and how to improve it)

Update: As of March 2018, TripAdvisor has updated the algorithm which calculates rankings on the popularity index. The aim of this update is to adjust the ...
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How to navigate the mad, mad world of online reviews

I need to manage my guest reviews, but they seem to be coming in from everywhere! Where do I start? It is just about impossible to try and monitor all the ...
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