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When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array of full-time staff who get to see and interact with guests day-in and day-out....
It is a truth universally acknowledged that the tourism industry is a fickle field. It changes from year to year as new generations come of a travelling age, as new preferences and expectations emerge, as the definitions of “luxury” adapt,...
Whether you’re accustomed to snow or sun this time of the year, and whatever you are celebrating, there is one thing that December reminds us of all around the world – it’s the season of giving.
Every month, we delve into the latest trends in the hospitality industry, pulling resources from across the web together to help hoteliers understand and make the most of tools, technologies and ideas that are circulating. But it can often...
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review...
No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation from its community, it’s nigh on impossible. Properties rely on their local...
Just like any sector, the world of hospitality is full of industry-specific terms that we use all the time. And no doubt all the KPIs, ADRs and OTAs that sound like Greek to the average outsider is totally in your wheelhouse.
While you...
The 25 May deadline may have come and gone without GDPR police descending from black helicopters to claim €20-million fines, but that doesn't mean compliance with the General Data Protection Regulation is optional.
Although organisations of any kind can increase brand awareness and attract new customers with social media, businesses that cater to travellers have an edge because of the nature of the services they offer.
The hospitality business can be a hard slog, but for those who have what it takes, the rewards and recognition that come with success are definitely worth it, not to mention the experience. While some things can only be learnt through hard...