Trend Digest: How sustainable are you?
Whether it’s doing away with plastic straws, installing solar panels, or contributing towards their communities, many businesses in the hospitality industry have been adopting and adapting to sustainability.
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Best practices (8)
How the Coaching Inn Group uses guest feedback tech to motivate excellence in their team
With high staff turnover in the hospitality industry, and sometimes multiple sites to manage, staff motivation can be a challenge to even the most experienced managers. UK based hotel-operator The Coaching Inn Group have come up with a...
The anxious traveller — how you can help [checklist]
I struggled to sleep on the Thursday before Easter weekend. My mind was working overtime going through all the things that might go wrong — Would we get lost on our way to the hotel? Would they cater to vegetarians? Would we arrive and...
Trend Digest: Accessible hospitality for all
It should come as no surprise that a great experience can leave a guest with memories to last a lifetime, and that the memories of a terrible experience can last just as long. When it comes to guests with disabilities, there are all too...
Earn more direct bookings for your hotel with transparency
On Monday morning, I decided that since I knew all about the high commissions that hotels are charged for bookings through online travel agents (OTAs), I would do the right thing and book direct for an upcoming Easter weekend break.
The old ideas behind new technologies [infographic]
Technology is rapidly affecting how we live our everyday lives, from using our smartphones to stay constantly connected to using online reviews to help us make purchase decisions. Research shows that this behaviour is having an impact in...
Keep your edge online and off: how top UK hotel operator uses guest intelligence tech
When the Coaching Inn Group set its sights on being the best independent operator of regional hotels in the country, the group's leadership knew that they needed to be managing the online reputations and guest experience of their inns and...
Trend digest: 2017’s top social media advice
It’s hard to deny the importance of social media. The opportunities that it provides for advertising are practically endless, and they’re constantly changing. New features are added, new technologies developed, and keeping up can be a...
Are you keeping your guests' personal data safe? Interview with Alan D. Meneghetti
Modern technology allows businesses to easily collect, store and use vast amounts of personal data about their customers. In the hospitality industry, hotels can use this powerful data to enhance, streamline and personalise guest...
Trend digest – Recharging your hotel's human resources
In any hospitality business, your human resources are more often than not your number one asset. Your team is on the front lines of guest experience, interacting with guests throughout their stays. Browse through any review site and you...