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It’s getting harder for hotel marketers to show consumers who they can really trust online – most hotels now have well designed websites, decent booking packages, and even good reviews on reliable OTAs.
All of this comes at a time where ...
Few industries have suffered throughout the COVID-19 pandemic quite like hospitality.
Hoteliers have been turning their attention to personalisation and communication with guests for some time, but since the advent of COVID, this has become even more of a hot topic, with hoteliers looking for effective ways to have...
If there's one thing COVID has taught the hospitality industry, it's that we can't take guests for granted. As our varied, passionate, and resilient industry begins to rebound, every touchpoint, interaction, visit and guest will matter...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
In a time when every guest and every penny matters more than it ever has for hoteliers, GuestRevu and For-Sight understand the need to make the most of and nurture both. The two companies have created a new integration that brings two...
This article was contributed by Paula Carreirão, content writer and hospitality expert at Asksuite – winner of the Best Website Live Chat Tool in the 2020 HotelTechAwards
The COVID-19 pandemic has changed the way we live and interact...
The prolonged lockdowns many countries have put in place in response to Covid-19 have called on the world to halt, reassess, and realign in the face of calamity. Now is the time for hospitality professionals to ask the important questions,...
We are all in uncharted water and with an unclear timeline on when our industry will get back to anything near normal. But, when it does, return – and it will – we want to be prepared.
What do your guests experience when they visit your property?
Every hotelier likes to think that they have in-depth insight into the value that they offer, what their guests want and look for in a stay, and how they are able to meet those...
