What the Hospitality Industry Can Learn From Ecommerce Post-Pandemic
Few industries have suffered throughout the COVID-19 pandemic quite like hospitality.
Posts about:
Hotel marketing (3)
Chatbots, reviews and integrated guest communications – the future of hotel technology
Hoteliers have been turning their attention to personalisation and communication with guests for some time, but since the advent of COVID, this has become even more of a hot topic, with hoteliers looking for effective ways to have...
Build better guest relationships with new Inspire Loyalty and GuestRevu integration
If there's one thing COVID has taught the hospitality industry, it's that we can't take guests for granted. As our varied, passionate, and resilient industry begins to rebound, every touchpoint, interaction, visit and guest will matter...
Use guest feedback to inform your video strategy post-COVID
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...
Enhanced ROI for hoteliers with new For-Sight and GuestRevu integration
In a time when every guest and every penny matters more than it ever has for hoteliers, GuestRevu and For-Sight understand the need to make the most of and nurture both. The two companies have created a new integration that brings two...
Connecting in social distancing: the new customer service in hotels
This article was contributed by Paula Carreirão, content writer and hospitality expert at Asksuite – winner of the Best Website Live Chat Tool in the 2020 HotelTechAwards
The COVID-19 pandemic has changed the way we live and interact...
Sink or swim: navigating the Covid-19 crisis and preparing for the future
We are all in uncharted water and with an unclear timeline on when our industry will get back to anything near normal. But, when it does, return – and it will – we want to be prepared.
Will you survive a week as GM at the Langdon hotel? [An adventure quiz]
A day in the life of a hotel manager is no walk in the park. In fact, some days it can feel more like a choose your own adventure story, with every move you make having far-reaching consequences, and the choices that will leave everyone...
Making your hotel's meals instantly Instagrammable
A glowing review is always great, but when accompanied by a perfect picture that captures the essence of what you offer, it’s practically gold. While accommodation providers offer an experience that is, at its heart, made up of the idea of...
3 Barriers to localisation in hotel marketing, and how to overcome them
Whether your business is part of a multinational chain, an independent boutique, or a small portfolio of aparthotels, the core product all accommodation providers are selling is a place for your guest to stay away from home.