Trend digest – hotel loyalty programs in 2017

A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour, the landscape is changing.
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Opening the doors to accessible tourism: Interview with Robin Sheppard

Robin Sheppard on accessibility in tourism, and what hoteliers can do to ensure that all guests, regardless of disabilities, have excellent experiences.
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The guests have spoken as the 2017 BoHo Awards winners are announced

The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners...
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Shortlist for the 2017 Boutique Hotel Guest Experience Awards announced

After two months of guest feedback collection, the following hotels have been shortlisted for the 2017 Boutique Hotel Guest Experience Awards.
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Kevin Charity buys shares in hospitality tech partner, GuestRevu

Kevin Charity, Founder and CEO of the Coaching Inn Group, has just concluded an investment in hospitality technology provider GuestRevu.
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Trend digest – mobile browsing in the travel sector

We look at some of the best resources from around the web on established and emerging trends of mobile browsing in the travel sector.
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GuestRevu CEO talks revenue & guest reviews at WTM Africa

GuestRevu CEO, Chris Alexandre, was selected to talk at WTM Africa about how guest reviews can help maximise hotel revenue. Here are some highlights ...
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Trend digest: Emerging market segments

Keeping abreast of emerging market segments can help to keep your business ahead of the pack when it comes to attracting travellers and satisfying their needs.
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Using GuestRevu’s Primary Service Ratings to get better, when you’re ...

When all your guests rave about your hotel in online reviews, it can be hard to know what more you can do to earn that beckoning top spot on review sites.
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How hotels can benefit from the growing interest in wellness tourism

Modern travellers are looking to extend their wellness routines into all aspects of their lives, including their holidays. How can you capitalise on this trend?
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