Trend digest – Recharging your hotel's human resources

In any hospitality business, your human resources are more often than not your number one asset. Your team is on the front lines of guest experience, ...
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Back to basics: What is a chatbot and does my hotel need one?

A chat what? While the term chatbot might still be a foreign term for some hotel owners, this technology is quickly gaining momentum in the hospitality and ...
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3 Innovative loyalty programs to be inspired by

With competition between hotel loyalty programs so fierce today, creativity and innovation are essential if you want to stand out and give your guests more ...
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Trend digest – hotel loyalty programs in 2017

A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is ...
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Opening the doors to accessible tourism: Interview with Robin Sheppard

If ever there was someone with a natural flair for the hospitality industry, it is Robin Sheppard. He reached the rank of General Manager of Bodysgallen Hall ...
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The guests have spoken as the 2017 BoHo Awards winners are announced

The Inaugural Boutique Hotel Guest Experience Awards were held at 2017 Boutique + Lifestyle Hotel Summit 2017 in London on May 22 at The Montcalm Royal London ...
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Shortlist for the 2017 Boutique Hotel Guest Experience Awards ...

Have you entered the BoHo Awards 2018 yet? Entries are now open and some fantastic hotels have already entered. What are you waiting for?   The data collection ...
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Kevin Charity buys shares in hospitality tech partner, GuestRevu

Kevin Charity, Founder and CEO of the Coaching Inn Group, has proven his hospitality industry acumen by growing one of the most successful hospitality groups ...
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Trend digest – mobile browsing in the travel sector

We’ve seen it coming for years, and it’s finally official – research has shown that mobile is now the preferred medium for visitors interacting with travel ...
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GuestRevu CEO talks revenue & guest reviews at WTM Africa

WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three ...
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