London, UK — 23rd October, 2026: Last night, we celebrated the winners of the 2026 GuestRevu GREAT Awards Europe, Americas & APAC in style at the L’oscar in London. This prestigious event showcased the best in the hospitality industry, celebrating excellence, innovation, and dedication to guest satisfaction.
Supported by GuestRevu, Cendyn, Stayntouch, happyhotel, HOSPA, FEDHASA, and Stenden University South Africa, the evening brought together leading hoteliers and top hotel tech providers. Far from a standard conference, it was an enjoyable celebration filled with vibrant, insightful conversations and dynamic industry networking.
During the event, guests were invited to discuss the technology versus hospitality dilemma in a panel moderated by Liutauras (LV) Vaitkevicius (Apex Alliance Hotel Management). Panellists Eljesa Saciri (The Mandrake), Julian Tee (Compass Hotels Management), and Patricia Gail (representing the well-travelled tech-agnostic guest) shared their perspectives as hoteliers and guests on when and how to integrate technology into the guest experience.
This spicy debate was followed by a GREAT Data Panel moderated by Jane Pendlebury of HOSPA, and featuring industry experts Dr Wouter Hensens (Stenden University), Chris Alexandre (GuestRevu), Erich Schuster (Cendyn), and John Halligan (Stayntouch). The panellists sparked dynamic conversations around guest satisfaction trends, online reputation management, and the implications of data-driven insights for the practical commercial realities facing modern hoteliers.
The GREAT Awards 2026
Unlike conventional accolades decided by judging panels, the GREAT Awards stand out by relying entirely on authentic guest feedback. Designed to highlight extraordinary hospitality, the awards recognise properties that deliver truly memorable stays, as proven by outstanding guest reviews.
This year, over 750 properties from 60 countries entered, and more than 85,000 reviews from Booking.com (53.8% of the total), Google (31.9%), and Tripadvisor (14.3%) were analysed using the free version of GuestRevu’s award-winning reputation management product, GuestRevu LITE, to determine the winners. The properties on the shortlists achieved incredible guest review scores, with a median score over 89%, showing just how much effort they put into making every stay unforgettable.
Dr Wouter Hensens, Executive Dean at Stenden South Africa, oversaw the awards data analysis. His expertise helped ensure the process was fair and accurate:
The main highlights from the data analysed include:
- The same hotel can have three different reputations on different platforms. In fact, 71% of the properties had a gap of more than five points between their highest and their lowest platform score;
- A strong rating doesn’t always come with equally strong sentiment;
- Monthly scores based on fewer reviews fluctuate far more dramatically than scores backed by larger review volumes
The winners and finalists in the Europe, America & APAC categories are:
2026 GREAT Awards Winners Europe
- GREATest 100+ Rooms Europe
Winner: Qosmo Brasov Hotel (Romania)
Finalists: Cafe Royal Hotel (United Kingdom), La Réserve Genève (Switzerland), Mollie’s Manchester (United Kingdom), Athenaeum Hotel & Residences (United Kingdom)
- GREATest 50-99 Rooms Europe
Winner: MS Collection Arouca - Mosteiro de Arouca (Portugal)
Finalists: Kronwell Brasov Hotel (Romania), Serbellas Boutique Hotel (Cyprus), School Lane Hotel (United Kingdom), Francis Hotel (United Kingdom)
- GREATest 20-49 Rooms Europe
Winner: L’oscar London (United Kingdom)
Finalists: MS Collection Aveiro - Palacete de Valdemouro (Portugal), Arts Hotel Bodrum (Turkey), Voya Beach Resort (Bulgaria), The Cottage Hotel & Restaurant, Hope Cove (United Kingdom)
- GREATest <20 Rooms Europe
Winner: Brooklands Guest House (United Kingdom)
Finalists: Greystoke House (United Kingdom), The Mill House (United Kingdom), The Auld Kirk B&B (United Kingdom), Kings Head - Riverside, Ravenstonedale (United Kingdom)
- GREATest Sentiment in Europe
Winner: Cafe Royal Hotel (United Kingdom)
Finalists: Arts Hotel Bodrum (Turkey), Downham Hall (United Kingdom)
- GREATest Service Europe
Winner: The Mill House (United Kingdom)
Finalists: MS Collection Arouca - Mosteiro de Arouca (Portugal), Qosmo Brasov Hotel (Romania)
- GREATest Room Quality Europe
Winner: L’oscar London (United Kingdom)
Finalists: Brooklands Guest House (United Kingdom), Serbellas Boutique Hotel (Cyprus)
- GREATest Cleanliness Europe
Winner: Serbellas Boutique Hotel (Cyprus)
Finalists: L’oscar London (United Kingdom), The Lodge Hotel Putney
2026 GREAT Awards Winners America & APAC
- GREATest over 50 Rooms America & APAC
Winner: FUGO Hotel Samarinda (Indonesia)
Finalists: Mandarin Nest Boracay (Philippines), LUX* South Ari Atoll (Maldives), Twinpalms Surin Beach Phuket (Thailand), Lub d Siem Reap (Cambodia)
- GREATest under 50 Rooms America & APAC
Winner: ITH San Francisco Pacific Tradewinds Hostel (United States)
Finalists: FUGO Hotel Banjarmasin (Indonesia), Superior Stay Hotel (United States), Cocos Hotel (Antigua and Barbuda), Opal Sands Resort (United States)
These esteemed winners have gone above and beyond to elevate guest experiences, setting a benchmark for excellence in the industry.
“We’re incredibly proud of all the winners,” Chris Alexandre, CEO and Founder of GuestRevu said. “With guest expectations higher than ever, delivering outstanding service and ensuring complete guest satisfaction is more challenging than before. Congratulations to everyone for raising the bar and setting new benchmarks in guest experience.”
The winners of the Africa GREAT Awards will be revealed at a similarly exciting ceremony on 26 November in Cape Town.
About GuestRevu
Thousands of hoteliers worldwide use GuestRevu to quickly and easily gather feedback from their guests and actively manage their online reputations. GuestRevu surveys and online review management tools are tailor-made for the hospitality industry, enabling hoteliers to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Reviews from our own delighted clients have helped GuestRevu win the annual HotelTechAwards for Best Guest Feedback Solution six times.
About Cendyn
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests, drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions. Cendyn has over 35,000 customers worldwide in more than 150 countries, generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit cendyn.com
About happyhotel
happyhotel is a cloud-based solution designed to help small to medium-sized hotels with revenue and yield management. Its dashboard enables hoteliers to view past, current and future values of RevPar, occupancy rates, ADR and more. Through the booking pace graph and books evaluation tool, users can react to the current market conditions. Plus, managers can review daily reports and receive alerts if values do not correspond with the budget. happyhotel comes with an algorithm which provides administrators with optimum price recommendations for multiple hotel segments and room types. Its integration with the hotel PMS system enables team members to analyze data.
About Stayntouch
Our Modern Cloud PMS empowers hoteliers to enhance their operations and guest experience effortlessly. Increase revenue, reduce costs, mobilize staff, and enrich guest experiences with user-friendly and easily trainable software. Stayntouch proudly serves numerous forward-thinking hotels, resorts, and hotel management companies, such as Sage Hospitality, Yotel, Zoku Amsterdam, Conscious Hotels, Valencia Hotels, First Hotels, Modus Hotels, and Village Hotels.
