The guests have spoken as the 2017 BoHo Awards winners are announced

25 May, 2017
The Inaugural Boutique Hotel Guest Experience Awards were held at 2017 Boutique and Lifestyle Hotel Summit 2017 in ...
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Where Guest Engagement and Technology Meet For Boutique Hotels

18 May, 2017
Hoteliers are no longer just competing with each other for the prospective guest’s attention, but with other entities ...
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Shop like a traveller: keeping on top of your hotel's online image

4 May, 2017
The path to purchase for travellers is not as straightforward as it used to be – they may begin with Googling your ...
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Responding to TripAdvisor hotel reviews – the good, the bad, and the ugly

16 February, 2017
By now it should be no secret – hotel owners or managers must be quick to the keyboard in responding to guests' reviews ...
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Why measuring guest feedback is essential for hotel groups

12 January, 2017
Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As ...
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How to win bookings based on Google’s ‘Traveler's Road to Decision’

5 January, 2017
As we begin the new year, hoteliers will probably be thinking of new ways to get eyes on their hotel websites and more ...
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Is it time for an upgrade? Use your reviews to back you up

8 December, 2016
The new year brings with it a sense of revival. New budgets are forecast and plans devised to make the year ahead a ...
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Using online information to define and refine your competitive edge for 2017

24 November, 2016
The tourism trade contributed about US$7.2 trillion to the global economy in 2015, and with so much wealth at stake, ...
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Three ways to use your competitive intelligence (and make the most of your budget)

10 November, 2016
Online travel agents, social media and review sites are fantastic places for prospective travellers to scout for ...
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What luxury travellers want, and how to attract them

3 November, 2016
While the wealthiest 5% of travellers might not be particularly numerous, their purchasing power means that it is well ...
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