At GuestRevu, we know that partnerships are at the heart of excellent customer service — working together to provide hotels with the solutions that they need to grow. That’s why we’re pleased to announce yet another great partnership.
ResRequest was formed to provide safari lodges, coastal resorts and boutique hotels with the tools that they need to run and manage their properties — from reservations, to financial management and everything in between. Their commitment to offering their clients a complete solution is precisely what makes them a perfect fit for a GuestRevu partner.
Together, GuestRevu and ResRequest are able to provide properties with the feedback, reputation management and internal tools that they need to manage their premises, engage with their guests, and identify opportunities for growth.
"What we really love about this integration is how easy it is for our users. Our customers simply manage their guest check ins, as normal, and the interface does the rest the day after the guest departs." — Jill Bennett-Howes, ResRequest
“It’s really great to find companies who have the same commitment as we do when it comes to providing excellent service and a consolidated solution,” explains GuestRevu Founder and CEO, Chris Alexandre. “These are the companies that we want to maintain partnerships with, so that we can work together to make things easier for hospitality professionals.”
The integration between ResRequest’s property management system and GuestRevu’s direct guest survey tool will allow for feedback requests to automatically be sent once a guest checks out of a property, enabling the companies’ mutual clients to get more detailed feedback on a regular basis. That GuestRevu integrates with TripAdvisor as well as Google means that guests are also encouraged to leave reviews on the online platforms, and these can be monitored along with reviews from other channels such as Booking.com, Expedia and Facebook, thanks to GuestRevu’s ORM solution.
“It’s really great to find companies who have the same commitment as we do when it comes to providing excellent service and a consolidated solution. These are the companies that we want to maintain partnerships with, so that we can work together to make things easier for hospitality professionals.” — Chris Alexandre, GuestRevu
Properties can view the direct and online feedback from their GuestRevu dashboard, from which they can draw insights to make more informed operational improvements and provide the best possible guest experience.
"What we really love about this integration is how easy it is for our users,” says ResRequest Founder and Director, Jill Bennett-Howes. “Our customers simply manage their guest check ins, as normal, and the interface does the rest the day after the guest departs."
About ResRequest
ResRequest is a business management tool for boutique safari lodges and hotels — a software that helps properties run their operations, make sales, manage guests and report on business stats while being accessible on the cloud, but not solely dependent on an internet connection. For more information please visit www.resrequest.com
About GuestRevu
GuestRevu helps properties to listen, learn and earn from their guests by enabling them to leverage the power of their guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give properties tools they can use every day to develop a guest-centric culture, optimise their guest experience, the running of their businesses and, ultimately, to drive revenue using online surveys and reputation management. With their headquarters in the UK, GuestRevu is a TripAdvisor Platinum Review Collection Partner. For more information please visit www.guestrevu.com.
