With online reviews having a significant impact on room rates and occupancy, partnerships between technology companies have become vital to assisting properties in getting the feedback that they need from their guests. It’s for this reason that Hoist Group Ireland and GuestRevu have partnered to provide hoteliers with an automated guest feedback and online reputation management solution.
The seamless integration between Hoist Group Ireland's cloud-hosted property management system, HotSoft 8, and GuestRevu’s direct guest survey tool will enable hoteliers to harness the revenue opportunities that can be gained from having a higher number of quality reviews on a regular basis. Thanks to GuestRevu’s integration with TripAdvisor and Google, guests are more likely to leave reviews on these platforms, which helps to improve the property’s online reputation.
“Our partnership gives HotSoft 8 users access to world-class guest feedback technology, which assists them in making more informed operational decisions and helps them to effectively manage their online reputations.” — Francine Heywood
With HotSoft 8 and GuestRevu, properties can create personalised emails to automatically be sent to each of their guests after check-out. This not only encourages them to provide valuable feedback about their stay, but also prompts them to post reviews to TripAdvisor or Google. Properties can view the direct feedback from their GuestRevu dashboard, from which they can draw insights to make more informed operational improvements and provide the best possible guest experience.
“We are delighted to have the opportunity to work with Hoist Group Ireland,” says GuestRevu’s co-founder and Director of Sales and Marketing, Francine Heywood. “Our partnership gives HotSoft 8 users access to world-class guest feedback technology, which assists them in making more informed operational decisions and helps them to effectively manage their online reputations.”
"We find that the guest engagement rate has increased phenomenally and we are identifying any issues as they arise through utilisation of the very useful reporting that comes with the system." — Eoin Little, The Lakeside Hotel
The Managing Director of Hoist, Anselm Molloy, agrees, adding that, “as the leading PMS provider in the country, Hoist Group Ireland, plays a key role in bringing our hotel partners the best-in-class marketing solutions via seamless interfaces, to follow the guest journey, optimise technology and grow their business.”
Joint clients like The Lakeside Hotel, are already celebrating the integration. General Manager, Eoin Little explains: “We have been using GuestRevu as our guest feedback portal for the past three months and we find it an excellent tool for garnering both direct and online guest reviews. The reports and metrics are invaluable to us in assessing what we need to prioritise at any one time. Allied to this, it is integrated with HotSoft 8 which ensures that we are proactively (automatically!) seeking our guests’ feedback. We find that the guest engagement rate has increased phenomenally and we are identifying any issues as they arise through utilisation of the very useful reporting that comes with the system. I would highly recommend it and don’t know how we managed without it!”
About Hoist Group Ireland
Hoist Group Ireland, part of Hoist Group, is the complete technology partner for hotels and the hospitality industry. Hoist Group Ireland (incorporating HotSoft 8 PMS, Volante POS, Resort Manager) provide hotel management software solutions, support and IT integration to over 500 hospitality clients throughout Ireland & internationally, including many of Ireland's leading independent hotels and resorts. Offering personalised day-to-day operational support, Hoist Group Ireland is based in Kilkenny, headquartered in Sweden and have offices in a total of 18 countries in the EMEA region. For more information please visit https://www.hoistgroup.com/ie/.
GuestRevu helps properties to listen, learn and earn from their guests by enabling them to leverage the power of their guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give properties tools they can use every day to develop a guest-centric culture, optimise their guest experience, the running of their businesses and, ultimately, to drive revenue using online surveys and reputation management. With their headquarters in the UK, GuestRevu is a TripAdvisor Platinum Review Collection Partner. For more information please visit www.guestrevu.com.