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Why you should never block a bad review (and what to do instead)

16 November, 2017
No one likes to get a bad review online. The sinking feeling when you see a one or two out of five rating and the harsh ...
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Three steps to a sterling online reputation for your restaurant

21 September, 2017
These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness ...
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Hotel valuations and online reputations: Interview with Nam Quach

10 August, 2017
Your online reputation won’t only affect your bookings – but your hotel’s value too. Nam Quach tells us how and ...
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Tour operators: it’s time to manage guest feedback online

3 August, 2017
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This ...
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Trend digest – guest personalisation in the hotel industry

1 June, 2017
Personalisation is one of the main buzzwords dominating the hospitality industry in 2017. With hoteliers now better ...
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The guests have spoken as the 2017 BoHo Awards winners are announced

25 May, 2017
The Inaugural Boutique Hotel Guest Experience Awards were held at 2017 Boutique and Lifestyle Hotel Summit 2017 in ...
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Where Guest Engagement and Technology Meet For Boutique Hotels

18 May, 2017
Hoteliers are no longer just competing with each other for the prospective guest’s attention, but with other entities ...
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Shop like a traveller: keeping on top of your hotel's online image

4 May, 2017
The path to purchase for travellers is not as straightforward as it used to be – they may begin with Googling your ...
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Responding to TripAdvisor hotel reviews – the good, the bad, and the ugly

16 February, 2017
By now it should be no secret – hotel owners or managers must be quick to the keyboard in responding to guests' reviews ...
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Why measuring guest feedback is essential for hotel groups

12 January, 2017
Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As ...
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