More than commission: the 6 hidden costs of OTA bookings

While OTAs are a valuable resource for keeping heads in beds and gaining exposure, the cost of bookings that come through them hardly ends at commission
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African properties getting guest experience right, losing out on online ...

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...
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How TripAdvisor keeps fake reviews in check

What does TripAdvisor consider to be suspicious review activity, and how do they stop fake reviews from reaching property pages?
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Making meals picture perfect and instantly Instagrammable

Tips for highlighting the beauty of your food, and enticing diners to take out their phones and share their experiences online
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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How to turn negative guest feedback into an opportunity

Negative feedback, while often disappointing to receive, can be used as an opportunity to market your business.
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Trend Digest: Top travel search trends in 2019

Typed out Google searches are losing ground to voice and image searches. This month, we look at some of the latest travel search trends and how they impact properties around the ...
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What today’s guests want, and what they don’t [infographic]

We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful ...
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Trish Luies: The backbone of GuestRevu’s award-winning support [interview]

We chat to support manager, Trish Luies, about why it’s important to monitor and manage your feedback, what makes us stand out from the crowd, and more.
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You need more, not better reviews

If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones.
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