Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
Posts about:
TripAdvisor (2)
Why guests leave hotel reviews (and how to get better ones)
With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online communities often even overshadow the recommendations that are passed on in...
Keeping up with the new TripAdvisor
The travel world is abuzz with speculation about TripAdvisor. The review giant announced in September that big change was coming to the platform in the form of a travel feed for users to keep track of their friends’ experiences and...
The importance of a meritocracy like TripAdvisor in hospitality [interview]
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review...
The currency of trust, and the power of partnerships
“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.”
In an age where word of mouth has gone digital, and the handling of online reviews can make or break a company’s reputation, the currency of...
5 Reasons why The Shed shouldn't scare you
When freelance writer Oobah Butler decided to make a fake restaurant for the purposes of proving that “TripAdvisor was a false reality”, he realised that he had a number of hurdles ahead of him. From overcoming TripAdvisor’s fraud checks,...
The end of the professional critic (and why you need to get over it)
Remember the days of the professional critic? You’d have the perfect room picked out — the pride of your hotel — and it would be flawlessly cleaned and prepped, mint on the pillow, bar fully stocked. Your staff would be on their best...
A quick guide to TripAdvisor’s premium products
Updated February 2020Budgets in hospitality are always tight, and hoteliers, restaurateurs and other hospitality professionals constantly find themselves asking, “do I need to pay for this, or will the free version work just fine?”. Your...
GuestRevu clients shine in TripAdvisor's Travelers’ Choice Awards
Every year, TripAdvisor’s Travelers’ Choice Awards are granted to hotels and destinations in a number of categories that have excelled not in the eyes of ivory-tower judges, but in the eyes of real travellers around the world.
The hotelier’s guide to TripAdvisor – a round-up
Love it, hate it, respect it or loathe it, TripAdvisor is a goliath of the travel industry and affects your hotel whether you know it or not.