Responding to TripAdvisor hotel reviews – the good, the bad, and the ...

By now it should be no secret – hotel owners or managers must be quick to the keyboard in responding to guests' reviews on platforms like TripAdvisor.
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GuestRevu clients shine in TripAdvisor's Travelers’ Choice Awards

Every year, TripAdvisor’s Travelers’ Choice Awards are granted to hotels and destinations in a number of categories that have excelled not in the eyes of ...
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The hotelier’s guide to TripAdvisor – a round-up

Love it, hate it, respect it or loathe it, TripAdvisor is a goliath of the travel industry and affects your hotel whether you know it or not.
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Ratings or reviews – learning to read between the lines

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it? ...
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Why didn’t my guest’s review get published on TripAdvisor?

For hoteliers, a positive review on TripAdvisor is golden. But because the travel giant has a number of stringent rules in place that guide guest feedback, ...
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What to do when guests blackmail your hotel with bad reviews

While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel ...
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TripAdvisor Awards: what are they, and how can you earn them?

By earning and nurturing the various accolades that TripAdvisor awards for excellence in hospitality, you’ll be able to bolster a cycle of trust between your ...
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Back to basics: what is online reputation management and why does it ...

Online reputation management is not a new concept – one of the first major online review sites, Epinions, went live back in 1999. Epinions provided a platform ...
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Hotel industry technology: What hotel widget to use and why

Widgets (sometimes called plugins) are an easy way to introduce added functionality to your hotel's website or automatically pull through updated content. When ...
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2016 update to the TripAdvisor Popularity Index algorithm Q&A

Looking for information about the latest in algorithm changes for TripAdvisor? You can find them here. Following extensive testing and piloting, TripAdvisor ...
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