The guests have spoken as the 2017 BoHo Awards winners are announced
The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners...READ MORE
Shop like a traveller: keeping on top of your hotel's online image
How can you ensure that the image that a prospective guest gleans of your hotel from your online presence is a positive and accurate one?READ MORE
Responding to TripAdvisor hotel reviews – the good, the bad, and the ugly
When responding to reviews, some hotel managers hit the nail on the head, and others miss the mark catastrophically. Here, we discuss some real world examples.READ MORE
GuestRevu clients shine in TripAdvisor's Travelers’ Choice Awards
GuestRevu is thrilled to announce that several of our clients have received TripAdvisor Travelers’ Choice Awards in a number of categories!READ MORE
Ratings or reviews – learning to read between the lines
Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?READ MORE
Why didn’t my guest’s review get published on TripAdvisor?
Because TripAdvisor has a number of stringent rules in place that guide guest feedback, sometimes your guests' positive reviews never see the light of day …READ MORE
What to do when guests blackmail your hotel with bad reviews
While the old saying may claim there’s no such thing as a free lunch, some unscrupulous guests do try to blackmail freebies out of hotel management.READ MORE
TripAdvisor Awards: what are they, and how can you earn them?
By earning an accolade that TripAdvisor awards for excellence in hospitality, you’ll be able to bolster a cycle of trust between your establishment and guests.READ MORE