The end of the professional critic (and why you need to get over it)

With the rise of review sites like TripAdvisor, the professional critic’s single opinion is far outweighed by those of the public.
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Why you should never block a bad review (and what to do instead)

Attempting to stifle or censor criticism online can do irreparable damage to your hotel's reputation. Instead, use reviews to improve your business and image.
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The guests have spoken as the 2017 BoHo Awards winners are announced

The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners...
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Shop like a traveller: keeping on top of your hotel's online image

How can you ensure that the image that a prospective guest gleans of your hotel from your online presence is a positive and accurate one?
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A quick guide to TripAdvisor’s premium products

We have put together a quick guide to TripAdvisor’s paid-for services, and why you may (or may not) benefit from using them.
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Responding to TripAdvisor hotel reviews – the good, the bad, and the ugly

When responding to reviews, some hotel managers hit the nail on the head, and others miss the mark catastrophically. Here, we discuss some real world examples.
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GuestRevu clients shine in TripAdvisor's Travelers’ Choice Awards

GuestRevu is thrilled to announce that several of our clients have received TripAdvisor Travelers’ Choice Awards in a number of categories!
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The hotelier’s guide to TripAdvisor – a round-up

Because of its influence, much and more has been written about TripAdvisor. Here is a round-up of the eight top things we think hoteliers need to know ...
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Ratings or reviews – learning to read between the lines

Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it?
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Why didn’t my guest’s review get published on TripAdvisor?

Because TripAdvisor has a number of stringent rules in place that guide guest feedback, sometimes your guests' positive reviews never see the light of day …
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