Responding to TripAdvisor hotel reviews – the good, the bad, and the ...
By now it should be no secret – hotel owners or managers must be quick to the keyboard in responding to guests' reviews on platforms like TripAdvisor.READ MORE
GuestRevu clients shine in TripAdvisor's Travelers’ Choice Awards
Every year, TripAdvisor’s Travelers’ Choice Awards are granted to hotels and destinations in a number of categories that have excelled not in the eyes of ...READ MORE
Ratings or reviews – learning to read between the lines
Have you ever noticed that there is often some disconnect between a rating you received from a guest in an online review and the comment they wrote with it? ...READ MORE
Why didn’t my guest’s review get published on TripAdvisor?
For hoteliers, a positive review on TripAdvisor is golden. But because the travel giant has a number of stringent rules in place that guide guest feedback, ...READ MORE
What to do when guests blackmail your hotel with bad reviews
While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from blackmailing freebies out of hotel ...READ MORE
TripAdvisor Awards: what are they, and how can you earn them?
By earning and nurturing the various accolades that TripAdvisor awards for excellence in hospitality, you’ll be able to bolster a cycle of trust between your ...READ MORE
Back to basics: what is online reputation management and why does it ...
Online reputation management is not a new concept – one of the first major online review sites, Epinions, went live back in 1999. Epinions provided a platform ...READ MORE
Hotel industry technology: What hotel widget to use and why
Widgets (sometimes called plugins) are an easy way to introduce added functionality to your hotel's website or automatically pull through updated content. When ...READ MORE