What to do when guests blackmail your hotel with bad reviews

While the old saying may claim there’s no such thing as a free lunch, some unscrupulous guests do try to blackmail freebies out of hotel management.
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TripAdvisor Awards: what are they, and how can you earn them?

By earning an accolade that TripAdvisor awards for excellence in hospitality, you’ll be able to bolster a cycle of trust between your establishment and guests.
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Back to basics: What is online reputation management and why does it ...

Online reputation management (ORM) is firstly, managing your hotel’s online brand in relation to reviews, ratings or even just mentions (both positive and negative) in the online ...
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Hotel industry technology: What hotel widget to use and why

Widgets (sometimes called plugins) are an easy way to introduce added functionality to your hotel's site or automatically pull through updated content.
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2016 Update to the TripAdvisor Popularity Index algorithm Q&A

TripAdvisor has implemented an updated algorithm for ranking accommodation properties. Learn how to maintain and improve your ranking.
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Review collection with TripAdvisor’s partners

Having an active TripAdvisor listing is achieved by ensuring that as many of your guests as possible write reviews as frequently as possible.
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What can reviews of the world’s top hotel teach you?

What is the Umaid Bhawan Palace in, India, doing so right and can you do the same for your guest experience (without being a royal abode)?
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Putting a stop to fake reviews

It is up to all of us the hospitality industry to make sure that the integrity of review sites like TripAdvisor is not compromised.
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Honest guest reviews help your hotel

How can you improve your offerings if you never hear any of the negative feedback from real travellers?
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Manage negative guest reviews with the 3 Rs

Having a bad guest review online can hurt your online reputation, but use the 3 Rs and you may be able to salvage the situation.
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