Trend Digest: Embracing solo travellers
Whether it’s turning a business trip into an opportunity to explore a new (or familiar) area, or jumping at the chance to recharge their batteries in peace, more and more travellers are deciding to go solo.
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Lara Salomon
Specialising in inbound marketing, Lara knows all about helping hoteliers and hospitality professionals to market themselves in the right way, to encourage direct bookings, and to get guests to following and engaging on social media.
Tersia Luies: The backbone of GuestRevu’s award-winning support [interview]
A company is nothing without the people behind it, and one of the people behind the world-class and award-winning support that GuestRevu offers is Tersia Luies.
Trend Digest: Accommodating pets in properties
Dogs have long been man’s best friend, and now they’re also his travel companion. Travelling with pets is a trend that has seen a good deal of traction over the past decade, with airlines improving their travel options to accommodate...
Winners of the 2019 BoHo Awards announced
Hundreds of properties from over 40 countries around the world made the choice to let their guests be the judge in the 2019 Boutique Hotel Guest Experience Awards, and on the evening of 22 May, the winners of the prestigious Awards were...
Trend Digest: Why back-of-house tech shouldn’t be back-of-mind
Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the uses for tech don’t necessarily...
Google Hotels joins the battle for bookings
The battle for bookings is nothing new — properties have been vying for coveted direct bookings and rebelling against the commissions charged by online travel agencies (OTAs) practically since they arrived on the scene. But the battlefield...
Trend Digest: Loyalty in the information age
In an economy where travellers are faced with seemingly endless options for where to stay, where to eat, and what to do, making sure that you are your guests’ first choice has never been more important. But how do you ensure guests’...
What kind of hospitality manager are you? [quiz]
When it comes to managing a team, every GM seems to take a different stance. Some prefer to motivate staff with incentives, like Coaching Inn’s hero of the month awards, others may prefer leading by example, while still others may feel...
Trend Digest: Getting the right information for personalisation
Are guests getting the kind of personalisation that they want from your property?
Trend Digest: Top trends for tour operators
It is a truth universally acknowledged that the tourism industry is a fickle field. It changes from year to year as new generations come of a travelling age, as new preferences and expectations emerge, as the definitions of “luxury” adapt,...