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Three steps to a sterling online reputation for your restaurant

21 September, 2017
These days, anyone with a smartphone, internet connection and an opinion is a potential food critic, heaping kindness ...
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Technology and the luxury guest experience: Interview with Arun Kumar

14 September, 2017
From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- ...
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Back to basics: What is a chatbot and does my hotel need one?

7 September, 2017
A chat what? While the term chatbot might still be a foreign term for some hotel owners, this technology is quickly ...
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Trend digest – A guide to online advertising

31 August, 2017
These days, online advertising is often inescapable if you want your hotel to remain relevant and successful.
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6 Must-ask questions to consider before buying a PMS

24 August, 2017
Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one ...
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3 Innovative loyalty programs to be inspired by

17 August, 2017
With competition between hotel loyalty programs so fierce today, creativity and innovation are essential if you want to ...
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Hotel valuations and online reputations: Interview with Nam Quach

10 August, 2017
Your online reputation won’t only affect your bookings – but your hotel’s value too. Nam Quach tells us how and ...
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Tour operators: it’s time to manage guest feedback online

3 August, 2017
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This ...
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Trend digest – hotel loyalty programs in 2017

27 July, 2017
A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer ...
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How to transform your hotel's marketing with storytelling

20 July, 2017
Think about the nature of human connections for a minute. We build friendships by relating with other people – by ...
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