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Taking the first steps toward personalisation in 2017

19 January, 2017
Hoteliers are hearing it from industry leaders constantly, in order to remain relevant in the changing hospitality ...
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Why measuring guest feedback is essential for hotel groups

12 January, 2017
Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As ...
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How to win bookings based on Google’s ‘Traveler's Road to Decision’

5 January, 2017
As we begin the new year, hoteliers will probably be thinking of new ways to get eyes on their hotel websites and more ...
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10 weird and wonderful in-room hotel amenities

30 December, 2016
We all know it’s the little things that count during a guest's stay, and shunning the conventional (chocolates on ...
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Tapping into the market of bleisure travellers

22 December, 2016
Tourists are generally divided up into neat categories for hoteliers to market to and for tourism bodies to collect ...
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The hotelier’s guide to TripAdvisor – a round-up

15 December, 2016
Love it, hate it, respect it or loath it, TripAdvisor is a goliath of the travel industry and affects your hotel ...
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Is it time for an upgrade? Use your reviews to back you up

8 December, 2016
The new year brings with it a sense of revival. New budgets are forecast and plans devised to make the year ahead a ...
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The secret to an engaging online guest questionnaire

1 December, 2016
A well-designed questionnaire can give you invaluable insight into the general guest experience and overall quality of ...
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Using online information to define and refine your competitive edge for 2017

24 November, 2016
The tourism trade contributed about US$7.2 trillion to the global economy in 2015, and with so much wealth at stake, ...
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Are you giving guests the amenities they’re looking for?

17 November, 2016
If you offer guests complimentary WiFi, a spacious room complete with bathroom shower and access to TV facilities, then ...
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