Social media is one of those things that most people either love or hate. Some people find it a chore to push messages out into a disembodied public audience and others love to let the world know what they are up to and watch the likes...
TripAdvisor recently announced the winners of their 2016 Traveller’s Choice Awards. Hotels all over the world were lauded for excelling in their categories, but the Umaid Bhawan Palace in Jodhpur, India, came out with the highest accolade...
By now, almost every hotelier is doing online reputation management (ORM) of some sort, even if that only means checking their Tripadvisor reviews once a month and giving themselves a congratulatory pat on the back or having a quick cry in...
Collecting email addresses from people, like any other personal information, is becoming increasingly difficult. People are suspicious of any attempt to collect personal data, some for strangely paranoid reasons, some because they have...
New Year’s resolutions – almost everyone makes them and hardly anyone keeps them, but as a businessman or woman, a new year is always a good time to put some fresh practices into place. Here are five new year’s resolutions for hoteliers to...
You can get more direct bookings by enhancing your presence on online travel agencies (OTAs). It sounds odd, doesn’t it? But no, we have not lost our minds. A 2013 WIHP study observed that 20% of direct bookings happen after someone sees a...
The festive season always calls for something special, but some hotels go all-out. We have collected a few of the biggest and boldest examples from top hotels:
The new year is upon us, and it is time to start implementing those ideas for 2016 that you have been mulling over. But, what kind of industry climate are you going to be facing as you move forward with your plans, and what should you do...
There are several long-term approaches to social media and plenty of theory behind it that will deepen your understanding of the social media phenomenon and allow you to create fantastic social media marketing strategies – but no one has...
Online reputation management (ORM) used to be a rather obscure term, mainly just something for massive hotel chains to worry about. But, since the rise of social media sites, online travel agencies (OTAs) like booking.com and review sites...