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In an economy where travellers are faced with seemingly endless options for where to stay, where to eat, and what to do, making sure that you are your guests’ first choice has never been more important. But how do you ensure guests’...
Are guests getting the kind of personalisation that they want from your property?
It is a truth universally acknowledged that the tourism industry is a fickle field. It changes from year to year as new generations come of a travelling age, as new preferences and expectations emerge, as the definitions of “luxury” adapt,...
A new year around the corner provides the perfect opportunity for a little reflection on the year that has passed, and it’s been a busy one! We know all too well that finding the time to keep on top of trends throughout the year is almost...
I remember walking down a dingy corridor in the early noughties, towel in hand, trainers squeaking on the polished tiles as I made my way to the dreaded, airless corner of a hotel that made up their gym offering.
Every month, we delve into the latest trends in the hospitality industry, pulling resources from across the web together to help hoteliers understand and make the most of tools, technologies and ideas that are circulating. But it can often...
Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
No one wants to feel like they are being sold to — not the person on the end of a telemarketing call, not the person in the queue at the local green grocer, and not the person browsing the web, looking for the perfect location for their...
The hospitality industry constantly evolves to accommodate (and provide accommodation for) new market segments and trends in travel. Two of these trends in recent years have been the need for longer-term stays and the desire to experience...
Hospitality professionals are now operating in an age where user-friendly customer- and guest-facing technology is everywhere (thanks in large part to the omnipresence of mobile internet connectivity) and traveller demographics are...
