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Tour operators: it’s time to manage guest feedback online

3 August, 2017
As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This ...
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The guests have spoken as the 2017 BoHo Awards winners are announced

25 May, 2017
The Inaugural Boutique Hotel Guest Experience Awards were held at 2017 Boutique and Lifestyle Hotel Summit 2017 in ...
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Where Guest Engagement and Technology Meet For Boutique Hotels

18 May, 2017
Hoteliers are no longer just competing with each other for the prospective guest’s attention, but with other entities ...
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GuestRevu CEO talks revenue & guest reviews at WTM Africa

26 April, 2017
WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the ...
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Five pre-stay communication techniques to help improve your guest experience

13 April, 2017
Many hoteliers tend to think pre-stay communication isn’t really that important – the guest has booked, their business ...
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Guest intelligence tech – making life easier for general managers

23 February, 2017
The purpose of technology has always been to make our lives easier – we can now check our emails on holiday, ...
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Bridging the gap: how to see your hotel through your guests’ eyes

2 February, 2017
You know your hotel inside out, but do you ever see it through your guests’ eyes? In many cases, there is a disconnect ...
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Why measuring guest feedback is essential for hotel groups

12 January, 2017
Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As ...
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The secret to an engaging online guest questionnaire

1 December, 2016
A well-designed questionnaire can give you invaluable insight into the general guest experience and overall quality of ...
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Using online information to define and refine your competitive edge for 2017

24 November, 2016
The tourism trade contributed about US$7.2 trillion to the global economy in 2015, and with so much wealth at stake, ...
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