How to turn negative guest feedback into an opportunity

Negative feedback, while often disappointing to receive, can be used as an opportunity to market your business.
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Trend Digest: Top travel search trends in 2019

Typed out Google searches are losing ground to voice and image searches. This month, we look at some of the latest travel search trends and how they impact properties around the ...
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Trish Luies: The backbone of GuestRevu’s award-winning support [interview]

We chat to support manager, Trish Luies, about why it’s important to monitor and manage your feedback, what makes us stand out from the crowd, and more.
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You need more, not better reviews

If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones.
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Why guests leave hotel reviews (and how to get better ones)

Online reviews have never been more important to hospitality businesses, and by understanding which of your guests are leaving reviews and what motivates them to do so, you can ...
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Keeping up with the new TripAdvisor

With big change to TripAdvisor’s user feeds, we look at how a travel feed for users will impact businesses that list on the review giant’s site.
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The importance of a meritocracy like TripAdvisor in hospitality [interview]

We speak to TripAdvisor's Sally Davey about the importance of guest reviews, the role of management responses and more.
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The currency of trust, and the power of partnerships

The currency of trust has never been more vital, and GuestRevu co-founder, Francine Heywood, will be discussing why at Guestline's Connect Conference in Cheshire on 19 June.
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TripAdvisor makes further changes to its algorithm in 2018

We spoke to TripAdvisor about the latest changes to their Traveler Ranking algorithm
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5 Reasons why The Shed shouldn't scare you

What hospitality professionals need to know about TripAdvisor, fake reviews and The Shed
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