10 hospitality trends to look out for in 2022

These are some of the trends in hospitality that will be gaining more traction in the year ahead. Take note of what may be relevant to try at your property.
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Using tech to upsell your hotel: 3 things to know

Learn these three important points to know how to upsell hotel guests with technology. Put your property in a position to upsell conveniently.
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How to use your hotel’s reviews to successfully package your offerings

Interpret guest feedback data to create more valuable packages moving forward.
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How to use your hotel's reviews to train and motivate staff

Use good and bad reviews to help hotel staff get training to perform better in targeted areas, and stay motivated.
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How to use your hotel's reviews to make an impact with a limited budget

Feedback from guests informs and justifies the changes you invest in to satisfy more guests during the post-pandemic comeback season.
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Catching up with “slow travel” – what is it and why it matters to your ...

Why slow travel is important for guests, hoteliers and the environment; and where to start.
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2019 vs 2021: New guest feedback benchmarks

After all the changes that have taken place in the hospitality and travel industry over the last year, we thought the industry could do with some updated guest feedback benchmarks
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Building back your team after COVID cutbacks

In this blog we share 6 tips on how hoteliers should strategise their staffing structures, to keep and attract top talent for when they reopen.
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3 Keys to excellent housekeeping [post-COVID edition]

This blog is about the 3 keys to excellent housekeeping, which includes three main elements that hotel management need to focus on as the foundation to their housekeeping during ...
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Has traveller sentiment changed during the pandemic? [survey results]

In the hospitality industry, we need to constantly monitor how potential guests are feeling about lockdown restrictions, covid precautions and how likely they are to travel. In ...
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