The role of storytelling in the bid for direct and repeat bookings ...

Direct and repeat bookings are akin to the holy grail in the hospitality industry. By highlighting your unique selling points to potential guests you can ...
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Trend Digest: Loyalty in the information age

In an economy where travellers are faced with seemingly endless options for where to stay, where to eat, and what to do, making sure that you are your guests’ ...
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Turning a serviced apartment stay into an experience

When it comes to turning a stay into an experience, it is easy to assume that hotels have the upper-hand. After all, they have the convenience of a wide array ...
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Why guests leave hotel reviews (and how to get better ones)

With the growth of online spaces populated by user-generated content, word of mouth is increasingly becoming digitised, and reviews that are shared with online ...
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Last chance to let your feedback shine in BoHo Awards 2019

If you missed the 31 January deadline to enter the Boutique Hotel Guest Experience Awards, you're in luck! Due to the influx of last-minute entries, the ...
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Only 15 Days Left to Enter the BoHo Awards

Excitement is mounting as hoteliers around the world prepare to let their guests be the judge in the Boutique Hotel Guest Experience Awards.
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5 Properties That Embrace the Appeal of Barefoot Luxury for Travellers

At a glance, the phrase ‘barefoot luxury’ sounds like an oxymoron. Where bare feet bring to mind homeliness, childhood and comfort; luxury evokes a sense of ...
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Trend Digest: Artificial Intelligence in Hospitality

Artificial Intelligence, or AI, may be the grounding for more than one science-fiction novel, but for hospitality professionals, it’s becoming a reality.
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Being active in your community is good for business

No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation ...
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Trend Digest: Self-service tech in hotels

Hospitality professionals are now operating in an age where user-friendly customer- and guest-facing technology is everywhere (thanks in large part to the ...
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