Easing guest anxieties during COVID-19

We look at some of the ways that hoteliers can and have been actively meeting guests halfway, to ease guests’ Covid-19 related travel anxieties, as well as remain satisfied with ...
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How do 11k+ guests feel about travel in the age of COVID-19? [survey ...

Survey results indicate that guest experience during covid-19 is still largely positive, so we also asked some hoteliers for tips on keeping it that way.
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Use guest feedback to inform your video strategy post-COVID

Take your hotel video marketing to the next level using guest data in cloud-based tech stacks to inform visually appealing, personalised content that sells itself to prospective ...
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Enhanced ROI for hoteliers with new For-Sight and GuestRevu integration

GuestRevu is delighted to announce our new partnership with For-Sight, which will enable our mutual clients to refine their marketing messaging and deeply understand the different ...
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Connecting in social distancing: the new customer service in hotels

Drawing on both her hands-on industry experience as a hotel manager, and her knowledge gained in her role at Asksuit, Paula Carreirão offers her take on what the new normal in ...
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How top hoteliers keep great staff happy [interview]

With the average staff retention rate in the UK hospitality industry sitting 15 percentage points below the national average, we decided to ask a top GM about his staff retention ...
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Understanding guest experience with GuestRevu

Guest feedback is invaluable for garnering insight into your guests’ experiences, their expectations, and where your property may be falling short or sky-rocketing.
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Will you survive a week as GM at the Langdon hotel? [An adventure quiz]

Some days the life of a hotel manager can feel more like a choose your own adventure story... Will you survive a week at the Langdon?
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African properties getting guest experience right, losing out on online ...

While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they ...
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How top hotels get great guest feedback

We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback.
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