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Francine is focussed on helping hospitality professionals to see the true value of marketing in reaching the right audiences and converting opportunities into bookings.
Mews Systems are all abuzz with preparations for their annual tech summit, the self-proclaimed “hottest ticket in town” for innovative and information-hungry hospitality professionals: Back to the Hospitality Future.
The hospitality industry constantly evolves to accommodate (and provide accommodation for) new market segments and trends in travel. Two of these trends in recent years have been the need for longer-term stays and the desire to experience...
The inn may be a British institution, but many publican-cum-innkeepers struggle to ensure that their accommodation is as profitable as their food and beverage offerings. Guestline’s Profitable Beds in Pubs event aims to help professionals...
“Trust is earned,” says Francine Heywood. “You can’t develop it without a genuinely good product.”
In an age where word of mouth has gone digital, and the handling of online reviews can make or break a company’s reputation, the currency of...
Following months of bated breath, the winners of the Boutique Hotel Guest Experience Awards 2018 were announced at an Awards Ceremony held at The Montcalm Royal London House on 21 May.
Image © Lady Janey
The data collection period for the 2018 Boutique...
Managing a hotel is all about making tough decisions and finding answers to difficult questions: Where do you spend your limited budget? Whose side do you take – a valued employee’s or a guest’s? Do you motivate your staff with the carrot...
We’ve got some great news, and we just can’t hold it in any longer! Entries for the Boutique Hotel Guest Experience Awards have been absolutely overwhelming, and we’ve seen hotels from over 30 countries worldwide vying to claim their title...
Choosing the perfect guest feedback and online reputation management partner is no walk in the park. There are a lot of options out there, with most companies offering what appear to be similar services, so picking one that suits your...
Review GuestRevu and you could find a chocolate hamper on your doorstep!*
At GuestRevu, we pride ourselves on being able to help our clients find insights in reviews from their customers, but we sometimes forget to ask our own clients for ...
