How hotels embrace the spirit of giving year-round

Whether you’re accustomed to snow or sun this time of the year, and whatever you are celebrating, there is one thing that December reminds us of all around the ...
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Trend Digest: Health and Wellness In Hospitality

I remember walking down a dingy corridor in the early noughties, towel in hand, trainers squeaking on the polished tiles as I made my way to the dreaded, ...
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Trend Digest: Serving Trends To F&B

Every month, we delve into the latest trends in the hospitality industry, pulling resources from across the web together to help hoteliers understand and make ...
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The importance of a meritocracy like TripAdvisor in hospitality ...

Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every ...
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5 Properties That Embrace the Appeal of Barefoot Luxury for Travellers

At a glance, the phrase ‘barefoot luxury’ sounds like an oxymoron. Where bare feet bring to mind homeliness, childhood and comfort; luxury evokes a sense of ...
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3 Keys to Excellent Housekeeping

If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and ...
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Being active in your community is good for business

No man is an island, and unless you are on this list, it’s likely that your hotel isn’t one either. It’s not just hard for a property to operate in isolation ...
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How Varied Is Your Hospitality Vocabulary? [quiz]

Just like any sector, the world of hospitality is full of industry-specific terms that we use all the time. And no doubt all the KPIs, ADRs and OTAs that sound ...
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Trend Digest: GDPR compliance for hospitality

The 25 May deadline may have come and gone without GDPR police descending from black helicopters to claim €20-million fines, but that doesn't mean compliance ...
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Hotels have the social edge: 4 Steps to take it further

Although organisations of any kind can increase brand awareness and attract new customers with social media, businesses that cater to travellers have an edge ...
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