Stuart Dickinson

Recent Posts

Are you giving guests the amenities they’re looking for?

17 November, 2016
If you offer guests complimentary WiFi, a spacious room complete with bathroom shower and access to TV facilities, then ...
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Why didn’t my guest’s review get published on TripAdvisor?

6 October, 2016
For hoteliers, a positive review on TripAdvisor is golden. But because the travel giant has a number of stringent rules ...
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What to do when guests blackmail your hotel with bad reviews

22 September, 2016
While the old saying may claim there’s no such thing as a free lunch, that doesn’t stop some unscrupulous guests from ...
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7 Top Twitter tips for hoteliers

15 September, 2016
By now it’s no secret that social media is an invaluable sidekick when it comes to building a brand and engaging with ...
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Direct booking tips: Add some AdWords

14 June, 2016
The online world has never been more important in the travel industry than it is today. According to data released at ...
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What is a Net Promoter Score, and why does it matter?

7 June, 2016
Never underestimate the power of word of mouth. It can make or break a hotel, and often holds more weight than ...
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Your hotel should have a blog – here are four good reasons why …

24 May, 2016
Maintaining a blog can seem like a lot of effort. You might ask, “What’s the point of having one? People already know ...
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