Trend digest – hotel loyalty programs in 2017
A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is changing.
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Opening the doors to accessible tourism: Interview with Robin Sheppard
If ever there was someone with a natural flair for the hospitality industry, it is Robin Sheppard. He reached the rank of General Manager of Bodysgallen Hall by the tender age of 27, and has since gone on to co-found Bespoke Hotels, which...
The guests have spoken as the 2017 BoHo Awards winners are announced
The Inaugural Boutique Hotel Guest Experience Awards were held at 2017 Boutique + Lifestyle Hotel Summit 2017 in London on May 22 at The Montcalm Royal London House. The awards were open to any UK or international boutique, lifestyle or...
Shortlist for the 2017 Boutique Hotel Guest Experience Awards announced
The data collection period for the 2017 Boutique...
Kevin Charity buys shares in hospitality tech partner, GuestRevu
Kevin Charity, Founder and CEO of the Coaching Inn Group, has proven his hospitality industry acumen by growing one of the most successful hospitality groups in the UK, but he’s not stopping there. Having just concluded an investment in...
Trend digest – mobile browsing in the travel sector
We’ve seen it coming for years, and it’s finally official – research has shown that mobile is now the preferred medium for visitors interacting with travel websites and booking holidays.
GuestRevu CEO talks revenue & guest reviews at WTM Africa
WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three days of networking, talks and exhibitions in Cape Town, South Africa.
Trend digest: Emerging market segments
New generations are coming of age, others are entering retirement, people’s opinions on what makes for a good work-life balance, and what a “good life” and “health” mean, are changing. These changes in society affect marketers in all...
Using GuestRevu’s Primary Service Ratings to get better, when you’re already one of the best
Like many hoteliers, you pay close attention to your hotel’s ranking on OTAs and review sites like booking.com and TripAdvisor. You may have watched your hotel shoot from 50th rank to 20th, and steadily climb from 20th to 5th, but now your...
Trend digest: modern revenue management
The many moving parts that make up any hotel business are usually difficult to predict, manage, and optimise. Revenue management is no exception, and (like food and beverage, or marketing) it is a specialised niche of its own that is...