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With experience in public relations and journalism, and an attitude imbued with the gregarious good nature that epitomises hospitality, Bonke has a knack for understanding the industry.
Travelling perceptions are currently on every hotelier’s mind – we are always trying to better understand when and where guests are planning to book their next stay, as well as how they felt their experience went. Thanks to the pandemic,...
“The Five Love Languages: How to Express Heartfelt Commitment to Your Mate” was written in the 90s and we are still talking about it almost 30 years later. What does this have to do with hospitality, you ask? Everything.
The volatile nature of the COVID-19 era has been harsh on people, businesses, travel and hospitality. New lockdown restrictions are being implemented in the UK and Europe in light of the resurgence of the virus, which have dismayed so many...
Never before has hospitality faced an environment more difficult to navigate – the link between growing digital audiences that are now glued to their screens at home, and attractive key messaging from hotel brands is ever-so-tenuous; and...