African Winners of the 2024 GuestRevu GREAT Awards Announced at the Grand Daddy Hotel
Tonight, we celebrated the African winners of the 2024 GuestRevu GREAT Awards in style at the Grand Daddy Hotel in Cape Town. The event, hosted with the support of sponsors Hotel Time, FEDHASA, and Stenden University South Africa, brought together some of the region’s most talented hoteliers and industry professionals for a night of recognition and celebration.
The GuestRevu GREAT Awards honour hotels that excel in providing unforgettable guest experiences, as evidenced by exceptional guest reviews. This year over 700 properties from 55 countries entered, and more than 70,000 reviews from platforms like Google (24.5% of the total), Tripadvisor (13.8%), and Booking.com (61.7%) were analysed using the free version of GuestRevu’s award-winning reputation management product, GuestRevu LITE, to determine the winners. The properties on the shortlists achieved incredible guest review scores, averaging over 90%, showing just how much effort they put into making every stay unforgettable.
Dr Wouter Hensens, Executive Dean at Stenden South Africa, oversaw the awards data analysis. His expertise helped ensure the process was fair and accurate, highlighting the region's best.
GREATest <20 Rooms Africa
Ocean Vista Boutique Guest House
GREATest 20-49 Rooms Africa
aha | Shepherd’s Tree Game Lodge
GREATest 50-99 Rooms Africa
Kapama River Lodge
GREATest 100+ Rooms Africa
Palm Royale Resort Soma Bay
GREATest Service Africa
Kapama River Lodge
GREATest Room Quality Africa
Buffelsdrift Game Lodge
GREATest Cleanliness Africa
Kapama River Lodge
Adding to the evening’s highlights, David, Chris, Wouter, and Lee-Ann shared valuable insights on managing guest feedback and building lasting reputations in the hospitality industry. They shared practical advice on managing guest feedback and building strong reputations in hospitality. It was an inspiring discussion full of ideas and strategies for hoteliers to take back to their teams.
As the evening drew to a close, Chris expressed heartfelt congratulations to all the winners and nominees. “We’re so proud of all the winners,” he said. “Your hard work and dedication to making guests happy is what makes this industry so special. Congratulations to you all for raising the bar and setting new standards for guest experience.”
"We are an intricate ecosystem, so we need all the parties to join so that we can be a professional industry that we can show up in the right way, that there are standards and levels that we adhere to," said Lee-Anne. "So it was really easy for us to associate FEDHASA, which represents the hospitality industry in South Africa, with the GuestRevu GREAT Awards tonight."
Thank you to everyone who joined us at The Grand Daddy Hotel for such a memorable evening. To all the winners, well done on an incredible achievement.
About GuestRevu
GuestRevu provides award-winning guest feedback and online reputation management tools tailor-made for the hospitality industry, enabling hoteliers worldwide to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue. As a Tripadvisor Platinum Review Collection Partner, GuestRevu also gives clients the opportunity to boost their online reviews and ratings on the world’s largest review site.
About HotelTime
HotelTime offers state-of-the-art, cloud-based solutions for hotels, restaurants, SPAs, and event management. HotelTime systems are currently running in more than 640 hotels and restaurants in 20 countries worldwide. With more than 22 years in the industry, HotelTime Solutions is a leading provider of innovative hospitality management solutions, empowering hotels, and chains worldwide to streamline operations, drive revenue, and enhance guest experiences. With a comprehensive suite of tools and a customer-centric approach, HotelTime Solutions is at the forefront of hospitality technology, enabling clients to thrive in a dynamic and competitive market landscape.
About Stenden University
Stenden South Africa is a Private Higher Education Institution and an international campus of NHL Stenden University of Applied Sciences in The Netherlands. It has built a reputation for offering premium higher education to the African market and being a strong catalyst to its surrounding communities whilst providing internationalisation opportunities for hundreds of European students annually. Its BCom Hospitality Management programme enjoys benchmark status on the African continent whereas its BBA Disaster Relief Management has opened a unique pathway to feed the Disaster Management sector with much-needed professionals who can hit the ground running. Stenden South Africa’s credo of Unleashing Potential is visible in the exceptional career paths of its graduates.
About FEDHASA
FEDHASA is South Africa's trusted association for the hospitality industry, representing all segments and all establishments under one banner and with one voice. We speak for the individual, as well as the collective, while offering expertise and guidance born from a long-standing history and established track record.