Optimising and streamlining has always been front of mind for hoteliers, but this year it became even more important as the hospitality industry faced the most challenging of circumstances. Many chose to review their hotel’s tech stack to find ways to improve ROI, and one of these ways is reviewing payment solutions.

I spent some time with Lindor Mehmetaj, Business Development Manager and Yoav Raphael, Sales Team Leader, from Fidelity Payment solutions to get their opinions on what they are seeing in the industry now and what is important when reviewing hospitality payment solutions.