This year, GuestRevu has once again stood out in the global hotel technology landscape, being named 2026’s Best Guest Survey Software by HotelTechReport. In addition to this top honour, GuestRevu also finished in the top 3 in the Reputation Management category and ranked among the Top 10 in the Hotelier’s Choice Awards. Feedback contributing to these accolades was gathered from 489 unique hotels across the globe, highlighting the platform’s international reach and the strength of real-world insight behind this recognition.
The HotelTechAwards, often called "the Grammys of Hotel Tech," are based on product reviews from a global community of verified hotel technology users across more than 120 countries. Winners are selected from over 200 top technology products and judged on customer feedback as well as key data insights such as integration compatibility, organisational health, market share, partner network strength, and customer support quality. Each year, 2.5 million hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions, with the awards helping highlight the best software solutions in every category.
“The authentic voice of the customer decides the winners of the annual HotelTechAwards, ranking hotel software solutions based on users’ experience in buying, implementing and using those solutions,” said Jordan Hollander, CEO of Hotel Tech Report. “We’re thrilled to highlight the value that the world’s leading software solutions deliver to their customers. By building a platform around the voice of the people actually using these hotel tech solutions, we’re able to deliver actionable, peer-to-peer insights that potential buyers can trust. Winning a HotelTechAward is the highest achievement in the industry because it’s based on data.”
“The ranking process is simple, transparent and unbiased, judging is based on time-tested ranking factors developed specifically for the industry. Only verified hoteliers with hands-on experience using each product are allowed to participate in the voting process. This means that GuestRevu users decided the #1 Best Guest Survey Software,” added Hollander.
Winning these awards is an incredible honour for GuestRevu. It is a recognition not just of the platform itself, but of the role we play in helping hoteliers understand their guests better and make meaningful improvements every day. In today’s fast-moving hospitality environment, gathering insights through surveys and actively managing online reputation are essential for delivering exceptional experiences and building lasting loyalty. GuestRevu makes it simple for hotels of all sizes to capture feedback at every stage of the guest journey, from pre-stay communications to post-stay follow-ups, and turn that information into actionable insights. By helping teams identify operational opportunities, track trends across departments, and maintain strong reputations, GuestRevu empowers hoteliers to make informed decisions that enhance service, strengthen guest loyalty, and stay ahead of the competition.
“Awards like this matter because they’re thanks to the people we build GuestRevu for,” said GuestRevu founder & CEO, Chris Alexandre. “Being recognised again by verified hoteliers tells us that we’re solving real problems in a practical, meaningful way. I’m incredibly proud of our team and grateful to every client who took the time to share their experience. Their feedback is what continues to shape our product and our direction.”
“By sending review requests to all of our guests, we are able to gather real-time, honest feedback that provides a clear view of how our operations are performing on a day-to-day basis. This process often highlights issues or opportunities that we may not even have been aware of, allowing us to address them promptly and enhance the comfort and overall experience of future guests.”
– GuestRevu client, South Africa
It was not just the surveys that earned praise during the voting process. Clients also praised the platform’s design and its ease of use, noting how clearly it turns guest feedback into meaningful insights that help teams continuously improve the guest experience.
What I love most about GuestRevu is how effortlessly it transforms guest feedback into meaningful insights. The platform is beautifully designed, incredibly easy to use, and provides exactly the kind of clarity we need to continuously elevate our guest experience. It truly feels like having an extension of our guest relations team working behind the scenes 24/7. The accuracy and depth of the reports are outstanding and genuinely help us make better, data-driven decisions.
– GuestRevu client, Turkey
These insights illustrate why GuestRevu continues to be trusted by thousands of properties worldwide. By centralising guest surveys alongside reputation and operational data, hoteliers gain a complete picture of guest sentiment and can make informed decisions that benefit both staff and guests.
Reviews on Hotel Tech Report are anonymous, and we at GuestRevu express profound gratitude to everyone who took the time to write us a review, helping us retain the title of Best Guest Survey Software, achieve a top-three finish in Reputation Management, and rank GuestRevu among the top 10 hotel technology solutions across all categories in the Users' Choice Awards.
Being recognised in these awards reinforces the critical role that surveys and reputation management play for hoteliers looking to understand guests and improve experiences in today’s hospitality landscape. We are excited to continue developing our platform, and with new and innovative features being added throughout the year, we will be striving to help hoteliers get the most out of their guest insights while raising the bar in both survey and reputation management.
About GuestRevu
GuestRevu provides award-winning guest feedback and online reputation management tools tailor-made for the hospitality industry, enabling hoteliers worldwide to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Listening to and learning from guests enables hoteliers to drive more direct bookings, build lasting loyalty and ultimately increase revenue. As a Tripadvisor Platinum Review Collection Partner, GuestRevu also gives clients the opportunity to boost their online reviews and ratings on the world’s largest review site.
About the HotelTechAwards
The HotelTechAwards recognise companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Technology is the key to improving the guest experience, creating a better staff culture on property and ultimately growing profits. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best-of-breed companies across key categories of the hotel tech stack.